CourseWalk Logo CourseWalk The Eventer's App

Frequently Asked Questions

1 When will it be available?

  • iPhone/iPad: Is now available in the App Store.
  • Android: Is now available in Google Play.
  • Other Platforms: Depending on demand.

2 What are the requirements?

CourseWalk requires a GPS enabled phone while recording.

3 How do I turn on GPS on my phone?

  • iPhone/iPad: Go to Settings -> Privacy -> Location Services. Make sure Location Services is on "On" and also "On" for CourseWalk
  • Android 4.x: Go to Settings -> Location & Security. Make sure to select "Use GPS satellites". Turn off "Use wireless networks" for increased accuracy.
  • Android 5.x: Go to Settings -> Location. Make sure that Location is "On" and the Mode is set to "High accuracy".

4 CourseWalk is unable to find the GPS on iPhone/iPad. Can you help me?

To fix the problem you need to make sure you are running the latest iOS. Follow the instructions below to check your iOS version:

  • Press the "Home" button on your iPhone or iPad.
  • Swipe to the first screen and tap "Settings".
  • Go to General -> Software Update.
  • Download & install the latest version of iOS if needed.
  • Please contact us if you are still having issues.

If the problem persists, you will need to delete CourseWalk and reinstall it. You will lose all your recorded course walks. Please share them to MyCourseWalk.Com if you want to preserve them. We apologize for the inconvenience. Follow the following steps to reinstall CourseWalk:

  • Press the "Home" button on your iPhone or iPad.
  • Swipe through the screens to find the CourseWalk icon.
  • Hold your finger on the CourseWalk icon until the icon "wiggles".
  • Tap the "x" that appeared on the CourseWalk icon to delete CourseWalk.
  • Go to the AppStore and redownload CourseWalk. Make sure to use the same iTunes account that you purchased CourseWalk with. The AppStore remembers that you purchased CourseWalk before and will not charge you.

5 CourseWalk just recorded some crazy point off course. What do I do?

This can happen when the quality of the GPS signal drops off. CourseWalk allows you to undo the last recorded points. To undo, pause the recording and hit the "Eraser" button located between the "Fence" and "+" icon. Press the "+" until the erroneous point has been selected. Then press the trash can icon and rerecord that section.

6 CourseWalk is unstable and crashes on iPhone/iPad. Can you help me?

To fix the problem you need to make sure you are running the latest iOS. Follow the instructions below to check your iOS version:

  • Press the "Home" button on your iPhone or iPad.
  • Swipe to the first screen and tap "Settings".
  • Go to General -> Software Update.
  • Download & install the latest version of iOS if needed.
  • Please contact us if you are still having issues.

7 CourseWalk won't start. Can you help me?

To fix the problem you need to delete CourseWalk and reinstall it. You will lose all your recorded course walks. Please share them to MyCourseWalk.Com if you want to preserve them. We apologize for the inconvenience. Follow the following steps to reinstall CourseWalk:

  • Press the "Home" button on your iPhone or iPad.
  • Swipe through the screens to find the CourseWalk icon.
  • Hold your finger on the CourseWalk icon until the icon "wiggles".
  • Tap the "x" that appeared on the CourseWalk icon to delete CourseWalk.
  • Go to the AppStore and redownload CourseWalk. Make sure to use the same iTunes account that you purchased CourseWalk with. The AppStore remembers that you purchased CourseWalk before and will not charge you.

8 I accidently deleted CourseWalk from my phone. Do I have to purchase it again?

No. You will not be charged as long as you use the same account as you purchased CourseWalk with.

9 I switched from Android to an iPhone or from iPhone to Android. Do I have to purchase CourseWalk again?

Yes. The 2 systems are incompatible.

10 Issues with your account or billing? Please use the following support links.

11 Issues downloading CourseWalk? Please use the following support links.

12 CourseWalk won't show my British Eventing Dressage Tests on my Android phone.

This is a known issue. There is an incompatibility between Android phones and the British Eventing website preventing the download of the dressage tests. We have contacted British Eventing about the issue, but we have not heard back yet. This is a general problem with Android phones and the British Eventing website, because you cannot download those tests even if you browse to the British Eventing website with your phone's browser.